FAQs

1. Does Rube Touleh have physical stores?

No, Rube Touleh is an online-only brand. All products are available exclusively through our website and are shipped directly to our customers.

2. How can I place an order?

Browse our products on the website, add your chosen items to the cart, and complete your purchase using the available payment options. Once your order is confirmed, you will receive an email confirmation.

3. Do you deliver within Kuwait?

Yes, we provide delivery for all orders within Kuwait.

4. How long does delivery take within Kuwait?

Orders are processed and shipped within 24 hours of confirmation and usually arrive within 3 business days.

5.Do you deliver internationally?

Yes, we ship to all GCC countries and other regions according to our international shipping policies.

6. How long does delivery take to GCC countries?

Orders are shipped within 24 hours and typically arrive within 3 business days from the shipping date .

7. Who is responsible for shipping costs?

Within Kuwait : Shipping fees will be calculated and displayed at checkout before you complete your payment.

Internationally: Customers are responsible for all international shipping costs. Customs duties and applicable taxes are determined by your country and are not included in our shipping fees. All shipping charges will be clearly displayed before checkout.

8. What is your return and exchange policy?

- If the error is on our side (wrong item, defective product, or item not as described): Returns must be requested within 48 hours of receiving the order, and the website covers all shipping costs.

- If the customer wishes to return a non-defective product: The customer is responsible for shipping costs. The product must be unused and in its original, sealed packaging. Opened or used perfumes cannot be returned for hygiene and safety reasons, unless the item is defective.

9. How do I request a return or exchange?

Please contact us at 66643395 to request a return or exchange. Upon approval, a pickup will be scheduled. Once the returned item is received and inspected, a refund will be issued according to your bank's processing policies.

10. How can I track my order?

You can track your order using the email confirmation sent after placing your order or by contacting us directly for updates.

11. Can I modify my order after it has been placed?

Once an order is confirmed and processed for shipping, it cannot be modified. Please review all details carefully before completing payment.

12. Do you offer discounts or promotions?

Occasionally, we offer seasonal promotions and discounts. Stay updated by checking our website and official social media channels.

13. Can I pick up my order in person?

No, all orders are shipped directly to customers as Rube Touleh is an online-only brand.

14. What payment methods do you accept?

We accept secure payments through My Fatoorah, supporting all major credit and debit cards. Any applicable fees are clearly displayed at checkout. Additional payment options may be added in the future.